Insights.

Metrics form an integral component of a managed services operation and can have a significant play on the relationship between the client and provider. Historically, the back-office metrics have been linked to

Virtual captives are increasingly becoming a popular solution as they occupy a median position in a spectrum that is occupied by outsourcing on one end and de-novo captives on the other. For

The purpose of Knowledge Transfer is to capture, preserve and exchange the process and transactional knowledge of the in-scope activities, so that the same could be delivered in the proposed model to

Recent disruption in the operating models and ever evolving ecosystems have democratized the low-cost delivery model access for firms of all sizes. Enterprises that are keen to set up captive but lack